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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Island of Fire - Budget Option   has an average customer care rating of 4.40 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 4.50
  • Quality of Information ...................................................................... 4.00
  • Overall Experience .......................................................................... 4.75
  • Safety/Organization ......................................................................... 4.25
  • Overall Impression/ Value.............................................................. 4.50
Pickup info:

Bauerfield International Airport.
You will be met and greeted by staff and escorted to your coach.


Notes:

All domestic flights: Check-in is one hour prior to departure.

Package priced per person sharing a Double or Twin Room

Child Policy: Kaiviti Motel:

Infant under 2 years is Free of charge

Infants:

Parents: We do not recommend traveling to Tanna Island with infants under 24 months of age due to lack of medical emergency services.

This Package Does Not Include:

- Domestic airport departure tax of 200 vatu per person, paid cash at the airport (ex Port Vila, Tanna, Santo).
- Breakfast, Lunch or Dinner unless specified in the itinerary
- Other tours offered by the Resort undertaken by the traveller
- Expenses of a personal nature
- Travel Insurance. We strongly encourage all travellers to have travel insurance.
- Travel Guide or Escort*

*We do have professional travel guides which may be hired for the duration or part of the itinerary. Guide Fees are available on enquiry of service required.




Traveller Feedback

Mr Alan D.
- United Kingdom
on 27 Jun 2011
Staff at both Kaiviti and Evergeen were good and helpful when asked but could offer a bit more "local knowledge" to help guests.
Very happy with location and outlook of both accomodations.
Both had a few signs of age, but were comfortable, clean and quite good (especially as a "budget" option)

Mr Gavin R.
- New Zealand
on 22 May 2011
All booking enqueries etc prior to booking responded to exceptionally quickly !As above one problem resolves very quickly everything else was great ! Thank you Silvianna & John job well done !

Mr Gary Smith .
- Australia
on 11 Dec 2009
professionally organised, no dramas. thanks.

Mr Gary P.
- Australia
on 13 Oct 2009
A great balance between the family seeing and experiencing the local conditions, but with enough comfort and safety to feel at home. The welcome was always very friendly, and the volcano was inspirational!